Terms and Conditions
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
• He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
• He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking;
• These Booking Conditions are subject to change at any time with or without notice. Your agreement to these Booking Conditions constitutes your agreement to any updates which can be found at www.click-tours.com/terms.
1. Terms of reservations:
1.1 When you make a booking, you confirm that you have the authority to accept and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every member of your party. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
1.2 When you make your booking, you must pay the relevant deposit or full payment as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question.
1.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately, as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please ensure that the names given are the same as in the relevant passport. Failure to provide accurate and required information at the time of reservation could result in additional fees.
1.4 The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
1.5 We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
1.6 Online bookings: Auto-generated e-mails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalised e-mail detailing that a booking is confirmed is sent by a member our reservation team.
1.7 Do not book flights until you have received a personalised confirmation email from our reservations team, which will be within 48 hours of receiving your online booking. We endeavour to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others and our website can not reflect this information.
1.8 Customers who have rebooked to a different tour or date and then cancel will be subject to the the cancellation fees applicable to their original tour. Any promotions received on the original tour are not transferable to the new tour.
2. Payment & Deposit:
2.1 At the time of booking you will be required to pay a fixed deposit, which is a minimum amount per person or make full payment for your booking if booking less than 60 days before departure. Where you only pay a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, not less than 60 days prior to scheduled departure, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in either Section 17 below will become payable.
2.2 Please take note that while Click Tours does charge payment processing fees, you may incur cross-border charges set by your bank or credit card provider, when using your card to make an online payment. Click Tours is based in Israel and cross border charges may be incurred. These charges are set by your bank or credit card provider and not by Click Tours. These charges are non-refundable. If you are unsure if you will incur cross border charge, please contact your bank before making a payment online. If you would rather make a payment via bank transfer, please contact our customer service department for further details.
2.3 Deposits are non-refundable and non-transferable ANYWAY.
2.4 We are takes payment security seriously. The credit card verification procedure is a part of the transaction contract for the company’s online sales. Therefore, Click Tours has the right to request the passenger/credit card holder to complete verification procedures. In order to ensure that the use of your payment card was authorised, we take precautions and ask you to give us additional information. This allows us to verify your identity or ownership of the payment method used and verify that the cardholder approved the transaction. During this process, you will need to provide: A copy of the cardholder’s passport; The credit card showing the first six and last four digits and masking the rest of the numbers; In some cases, additional documentation may be required.
2.5 Click Tours reserves the right to charge a credit card processing fee on all transactions. The credit card processing fee per transaction is 3%. To avoid surcharge, pay by wire transfer.
We endeavor to ensure that all of the information and prices both on our Website and in our Distribution channels are accurate; however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
4. Special Requests:
If you have any special requests please let us know at the time of booking. We will pass on all such requests to the supplier/representatives but we do not guarantee that they will be met and we will have no liability to you if they are not.
5. Guaranteed Departures:
All tours are guaranteed departures and will operate unless force majeure circumstances or other unforeseen circumstances arise. Due to the traveller numbers on a specific tour, we reserve the absolute right to change the type or style of transportation or other elements, to enable the tour to operate.
6. Accommodation Ratings and Standards:
6.1 On any of the tours, accommodation is provided in twin accommodation, which may be two single beds or a double bed and a bunk bed. In certain locations, a twin is commonly accepted as referring to two separate mattresses and duvets contained in one large frame. Two travellers booking together will be accommodated in a twin room. Three travellers booking together will be roomed in one twin room. Most hotels have rooms that will take an extra bed if required. These extra beds may be bunk beds, fold-away beds or sofa beds. Where an extra bed is added this may limit the space available.
6.2 Please note that in some properties, lifts may not directly service all floors and access to and from these floors may be by stairway only. Please note that porter services are not standard and not available at many hotels.
6.3 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
7. Itinerary variations:
If improvements can be made to tour itineraries or unforeseen circumstances necessitate changes, the tour operator reserves the right to amend, adjust, or alter itineraries. We will make every effort to notify you as early as possible of such changes. Due to local or national holidays, seasonal hours of operation or availability, special events, and/or peak harvest seasons, access to certain facilities and attractions including, but not limited to, vineyards, museums, historical sites, or stores may be limited. On such occasions, and whenever possible, itinerary adjustments will be made by the supplier to minimize traveler inconvenience.
8. Fitness to Travel, Age and Medical Conditions:
8.1 If you have any medical condition, disability or special requirements which may affect your holiday, please tell us before you confirm your booking, as we are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking. You are responsible for assessing whether a tour are suitable for you. We will not and do not provide any advice. It is your responsibility to assess the risks and requirements of each aspect of the itinerary based on your own unique circumstances, limitations, fitness level and medical requirements.
8.2 Minors (those under 18 years of age) are accepted on some group tours provided they are accompanied by a parent or guardian who accepts full responsibility for them. Unaccompanied minors will not be accepted.
8.3 Please note that no persons under 12 will be accepted on tours unless this is formally requested in writing. Click Tours reserves the right to allow or deny younger travellers onto our tours at our discretion.
8.4 The pacing and physical requirements of tours vary by itinerary. We recommend that you select a tour that is suitable to your physical capabilities. Certain tours require considerable walking and may pose difficulties for travelers with disabilities or impaired mobility. For example, many historic sites are only accessible on foot and involve stairs or inclines. In addition, service providers on tours may not have the infrastructure to make special provisions or accommodate special equipment that may be required. For these reasons, you are required to disclose to us any physical disabilities or limitations prior to reserving your tour so we can help you determine the appropriateness of the selected itinerary.
8.5 Clients agree to accept the authority and decision of tour operators, tour leaders, and agents whilst on tour. If in the opinion of such a person, the health or conduct of a client before or after departure appears likely to endanger the safety, comfort or enjoyment of a tour, the client may be excluded from all or part of the tour, without any refunds.
8.6 If a client is excluded from the tour as above or chooses to leave the tour of their own free will or leaves the tour due to ill health or any other reason there will be no refund of the tour price, extra services, surcharges, local payments/funds or any local surcharges. All services forming part of the whole package booked will be forfeited.
Please be aware that the booking conditions of the supplier will normally state that your holiday arrangements can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation or services in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. All participants in tours are expected to obey the laws and regulations of the countries visited and any failure to do so may relieve us of any obligation that they may otherwise have under these booking conditions.
Meals are included as stipulated in the tour itinerary, check your specific tour itinerary on our website for details of which meals are included. Please be aware that in many parts of the world meals may not be what you are used to. Non-included meals are at your own expense. This allows you the opportunity to try the local cuisine. There is always an range of restaurants and supermarkets to choose from in each destination. You will also need to purchase drinks and snacks for long bus or coach journeys as there may not be the opportunity once on board.
11. Passports, visas & other travel documents:
You are responsible for obtaining any visas or other travel documents and verifying entry requirements necessary for each country of travel on your selected tour itinerary, including any required medical documents or proof of vaccinations, as we is not responsible for providing this information or documentation. Entry laws differ with respect to a traveler’s citizenship. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents and are therefore ineligible for any refund from us.
12.1 You MUST take out adequate and suitable travel insurance in order to take part in a tour. You are wholly responsible for arranging your own insurance. We reserve the right to request a copy of your insurance policy and/or a receipt showing payment of the premium. It will remain your responsibility at all times to ensure that you’re adequately insured. You must be satisfied that your insurance fully covers all your personal requirements. You should satisfy yourself that any travel insurance arranged is what you require and should arrange supplementary insurance if needed.
12.2 Without limitation, Click Tours is not responsible for any injury, loss, or damage to person or property, death, disease, sickness, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from any event or cause or as a result of any negligent or willful act or failure to act of any third party. These matters include but are not limited to: “acts of God” or events of force majeure; epidemics, pandemics, or other public health issues or emergencies (such as but not limited to the current COVID-19 pandemic); acts of government; acts of war or civil unrest, insurrection or revolt; strikes or other labor activities; criminal, terrorist or threatened terrorist activities of any kind; overbooking or downgrading of accommodations; structural or other defective conditions in houses, apartments, or other lodgings (or in any heating, plumbing, electrical or structural problem therein); mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely; dangers associated with or bites from animals, insects or pests; sanitation problems; food poisoning; lack of availability of, access to, or quality of medical care; difficulty in evacuation in case of a medical or other emergency; financial failure or other defaults by suppliers; or dangers associated with water-based activities.
13. Law and Jurisdiction:
These terms and conditions are governed by Israeli law and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of Tel Aviv, Israel. If any part of these conditions is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent and spirit of the original provision. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
14. Acknowledgement of Risk:
Click Tours is a travel agency for tour operators, and does not provide any goods or services for your trip. All bookings are made with the supplier offering the Product in question, not with Click Tours. Click Tours only facilitates the making of the reservations with the suppliers of Products. Click Tours is not a party to the contract between you as a customer and the supplier of the Product and therefore has not responsibility or liability to you, directly or indirectly. The information on the Click Tours website is for general informational purposes only and does not constitute an offer that binds Click Tours. Upon your selection of the desired products or services offered by the Supplier, we show you the information about these products and services, which information you can use to submit an Order. We aim to ensure an overall high quality of the information published on our website, although we do not warrant in any way that all information is correct, complete, up-to-date, accessible and tailored to specific customer needs. We also may change, add or remove any information on the Click Tours website at our sole discretion.
You acknowledge that the nature of the trip may be adventurous and participation involves a degree of personal risk. You may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. You acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19 virus. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel. We accept no liability in relation to these additional risks.
We contract with a network of companies, activity providers, accommodation providers, airlines, coach and transfer companies, tour and local guides, government agencies, independent contractors and individuals to assist in the running of our trips as agent for these third parties (Third Party Supplier). Third Party Suppliers may also engage the services of local operators and sub-contractors. Although we take all reasonable steps to select reputable Third Party Suppliers, we cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers may be subject to the terms and conditions imposed by these Third Party Suppliers and you may be required to sign additional terms. These may limit or exclude the liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and we do not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction. We are not responsible for the acts and omissions, whether negligent or otherwise, of these Third Parties Suppliers. Any disputes between you and any third party, are to be resolved solely between you and that party.
We shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by us nor for any intentional or negligent acts of our employees committed while off duty or outside the course and scope of their employment.
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance, recommendations or advice given by your tour guide or local representative in arranging optional activities (including before or after a trip) does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
15. Personal and non-commercial use:
Click Tours services is made available to you for personal and non-commercial use only. You or anyone affiliated with you are not allowed to buy, resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any part of our website (including content, information and software) for any commercial or competitive activity or purpose without our explicit written approval. If you link to any part of our website, you are obligated to remove such link immediately upon our request.
16. Our intellectual property:
Our website is protected by rules and regulations with respect to copyright, trademark, unfair competition and other intellectual property rights. All materials on the Click Tours website, including but not limited to text, data, images, video, audio, logos, code and any other materials, either belong to us or are licensed to us. Your access to and/or use of our website does not grant you any intellectual property rights to publish, store, reproduce or otherwise use any of the intellectual property rights with respect to any materials for commercial or out of the ordinary personal use without explicit written permission.
17. Cancellation Policy:
Cancellations must be approved by us in writing. Unapproved cancellations will be treated as NO SHOWS!
The deposit of 25% is non-refundable anyway.
Less than 60 Days prior to departure – 100% of the rate will be charged.
Day of departure or NO SHOW – 100% of the rate will be charged.
18. If You Change Your Booking:
Any changes to a confirmed Package Booking must be confirmed in writing by the person signing the booking form and must be accompanied by an administration fee and price of the requested change, in addition to any further costs that we may incur and/or incurred or imposed by any of our suppliers, Whilst every reasonable effort will be made to accommodate changes and additional requests, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee be payable in accordance with clause 17.
19. If We Change or Cancel Your Booking
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Day Tours or other single service features and/or requirements. As a result, we reserve the right to cancel, change or substitute any service, tour, ticket or product that you have booked with us, at any time, for any reason. Very rarely, we may be forced by “force majeure” to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
20. Passport, Visa and Immigration Requirements & Health Formalities:
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, please ensure your information is up to date. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. You will be solely responsible for any cost, loss or damage which you incur as a result of a failure to obtain all necessary passports, visas and/or vaccinations. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities (including vaccinations). You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
21. Conditions of Suppliers:
All of the services which make up your reservation are provided by independent suppliers. Those suppliers provide services in accordance with their own terms and conditions which will form part of your contract with us. Copies of these terms and conditions are available on request from us or the supplier concerned.
22. Other terms & provisions:
The terms and provisions of these Booking Conditions supersede any other warranties, representations, terms, or conditions, unless they are expressly stated within a Booking Conditions Addendum or in a letter signed by a our officer. Click Tours makes every effort to ensure the accuracy of its publications, but it cannot be held responsible for typographical or printing errors, including, but not limited to, prices and information. Click tours are not for resale, and travelers must enroll directly with us.
23. Limitation of Liability:
23.1 Great care has been taken to ensure that the information available on the Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and We do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
23.3 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from You is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in Our secure computer servers or those of third parties.
23.4 We select the suppliers of the services making up your reservation with us with reasonable skill and care. We have no liability to you for the actual provision of the services. We will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description.
23.5 Click Tours and our affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause.
23.6 Click Tours is a company that acts as service agent in the tourism industry and provides information on destinations, tours, reservations, bookings, hotels, transportation, travel services and other services in the tourism industry. Our site information has been sourced from a variety of travel operators, service providers, and other sources. We can not verify the accuracy of our travel operator’s trip information and we can not warrant their accuracy or completeness. Click Tours is not responsible for the acts or omissions of such operators or their subcontractors or their failure to provide services, adhere to their own schedules, or honour their contracts. You, ‘the traveller’ are subject to the Terms & Conditions of the Travel Operator you choose to travel with.Click Tours is a company that acts as service agent in the tourism industry and provides information on destinations, tours, reservations, bookings, hotels, transportation, travel services and other services in the tourism industry. Our site information has been sourced from a variety of travel operators, service providers, and other sources. We can not verify the accuracy of our travel operator’s trip information and we can not warrant their accuracy or completeness. Click Tours is not responsible for the acts or omissions of such operators or their subcontractors or their failure to provide services, adhere to their own schedules, or honour their contracts. You, ‘the traveller’ are subject to the Terms & Conditions of the Travel Operator you choose to travel with.
23.7 You appreciate and acknowledge that the trip & travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
While we endeavour to operate all trips as described we reserve the right to change the trip itinerary.
Please note we are not responsible for any incidental expenses that may be incurred as a result of any change in itineraries including but not limited to visas, vaccinations or non-refundable or non-changeable flights. The additional cost, if apply, of any necessary itinerary alterations will be covered by you.
24. Prices, Surcharges and Taxes:
24.1 The published price of the tours and any products or services is subject to change at any time, before booking confirmation. Tours are priced and advertised exclusive of applicable sales taxes. Click Tours reserves the right to impose surcharges on any products or services booked for reasons arising from taxes or fees, currency and exchange fluctuations or government action which impacts the price of the applicable products or services.
24.2 Booking on this website and the rates displayed are valid ONLY for tourists holding a foreign passport, and NOT for Israeli citizens. By law, Israeli citizens are required to add VAT on payment. All other persons including those with dual citizenship, one of which is Israeli, are subject to 17% VAT.
24.3 All prices, rates or fares provided on this website are subject to change at any time without notice. Special conditions may apply to the prices on this website.
24.4 The prices shown on this website are per person, unless specifically indicated.
24.5 Your booking is not confirmed until you receive a booking confirmation from us and your deposit (or full payment) has been made.
24.6 In the case of billing errors, Click Tours reserves the right to re invoice with correct pricing up until the Booking Confirmation is sent to you.
24.7 Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply as set out in clause 17 (Cancellation Policy).
24.8 We reserve the right to impose surcharges up to 3 days before departure due to unfavourable changes in exchange rates, increases in services prices or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances you will be responsible for the balance.
24.9 We do not guarantee that our websites or any website content will be free from errors or omissions. There may be mistakes and errors in our website content which we fail to notice, which will not be binding on us. We reserve the right to correct any errors in our website content and to change any of our website content (including services, products, availability, and pricing) at any time without notice, including in any booking or order you have submitted or contract you have entered into with us on the basis of it. If any correction affects any booking or order you have submitted or contract you have entered into with us to your material detriment and you wish to cancel your booking, then full cancellation conditions apply.
26. Your options if plans change
We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your tour and in this event we will offer you an alternative option.
If you’re uncertain about when you’ll be able to travel in the future, you can convert your existing payments to credit. This way you won’t lose any of your money to potential cancellation fees. We’ll keep your money safe and you’ll be able to book your tour when you’re ready. You can read the full policy around Credit for Future Tours. Credit for Future Tours will be available for bookings up to 65 days before departure. Applicable for Existing bookings and new bookings placed until December 31, 2022. We permits you to postpone your booking one-time and the new departure date must be within 18 months of postponement but no later than 31th July 2023. Rebooking of your tour must be made before 31th July 2023 and a minimum 65 days before the new departure date. For the avoidance of doubt, the cancellation policy and other terms of your booking will be according to your original booking date in any case.
When you rebook a tour, any price difference in tour/date between the original booking and rebooked tour must be paid by you on applicable balance due date. The amendment fees depend on the supplier’s conditions and will be advised on a booking by booking basis.
If there’s no other option than to cancel, even cases where a tour is unable to operate and/or you refuse to accept the travel credit option, note that you will be subject to our cancellation charges as set out in Section 17.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee will be payable.